Account cancellation should be simple and straightforward. forces its users to jump through unnecessary steps to cancel one's account.
Upon selecting the 'Cancellation Policy', one is forced to navigate through an additional 3 pages which have nothing to do with the actual "Cancellation Policy". Instead, this marketing material is presented as a last ditch attempt to prevent users from cancelling their account.
On the 4th page, you are required to fill out a form describing why you are discontinuing your account.
After filling out the form with your cancellation reason, you are presented with yet again another slide of marketing material.
A few slides later one is finally presented with the actual account cancellation form
Instead of making it harder to cancel one's account, increase the quality and value of your product so less people cancel.