So, I was eating a breakfast burrito when a bunch of salsa juice leaked all over my clothes before heading to work. Out of what I call 'consumer rage' (which I found myself guilty of), I wrote the below to Carl's Jr.

When I ask for no cheese, that doesn't mean I want extra chopped tomatoes added to my steak and egg burrito. This isn't Taco Bell. I didn't ask for my burrito to be "Fresco" style.

If you are going to add chopped tomatoes, please don't slop in extra salsa water into the burrito. It just runs out metal foil and will drain onto whatever surface is beneath it e.g. hands/arms/clothing/car seats.

Note: Getting the build of a burrito is particularly important because this type of food falls under the 'hand-held' category. So, getting the build wrong could possibly ruin the experience of the customer.

Note: I also saw a truck driver walk his 6 dollar burger back into your restaurant (probably because his order was messed up).

Please get it together.

Carl's Jr. answered the above email promptly and professionally -- a sign when a company truly cares about its customers (unlike Del Taco). For Carl's Jr.'s great follow-up email, please follow the article link below.