After spilling salsa on my work clothes, I wrote a pissy email to Carl's Jr. Even though I was truthful (and being an ass at the same time), they responded to my feedback quite professionally.
Dear Pete, Thank you very much for taking the time to inform us of the experience you had at our Carl's Jr. restaurant. At Carl's Jr., we strive not only to provide a delicious meal with great guest service, but we also make every effort to create a safe, clean, and friendly dining experience. It is obvious from your comments that you believe we have failed to meet those expectations. I assure you that every effort is being made to address this situation. I have contacted the appropriate management regarding your experience at this particular restaurant. I appreciate the time you have taken to express your concerns. It gives us the chance to learn where we need improvement. It also allows us to resolve any problems that may arise from time to time. Guests like you, who make us aware of these problems, are our most valued guests and we would hate to lose you. If you have any questions or concerns, please do not hesitate to call (877) 799-STAR. Sincerely, Nicki Carl's Jr. Guest Relations On the Web at