My brother in-law surprised my husband and I with a Costco Travel Gift Certificate. Love the idea that Costco has offered but I think Costco needs to improve on their process to redeem the gift. In order to redeem this gift certificate user has to call their 1-877 number during business hours. I find this inconvenient. If the gift is already paid up front, Costco should make it available for users to redeem anytime and perhaps make it seamlessly where we can redeem it directly via online.