I recently made a purchase for DVD burning software at nero.com with PayPal. Upon use of the product I found out that the software did not work as advertised and wanted a full refund. After numerous attempts were made with Nero to obtain a refund with no success, I decided to dispute the charge with PayPal.
The response from PayPal’s resolution center regarding my dispute was:
We're unable to decide this claim in your favor at this time. PayPal's Buyer Complaint Policy applies to the shipment of goods but not to disputes about merchandise quality.
It appears that getting a refund has proved to be quite ineffective, leaving me no option but to dispute the charge with my credit card company. In a perfect world, I would have read all 37 pages of the PayPal User Agreement and recalled Section 13.3 PayPal Buyer Protection which states that protection is offered only for purchases made through eBay and nothing else.