Pep Boys in Anaheim Hills California

You would think that Pep Boys couldn't screw up something so easy as removing a nail in a tire and plugging it up, right?
Long story short, I dropped off a tire at the Pep Boys to have a nail removed. A couple hours later I was notified via a phone call that there was an "issue" with my tire and that it was not repairable -- I figured that the nail was too close to the edge of the tire and that repairing it would be a safety hazard.
After heading back to the store and waiting, I see that these bozos at Pep Boys had accomplished to rip the tire bead off my freakin tire and on top of this crap, I was told to my face that I brought in the tire like this!! I knew that the guy I was talking to had the brain of a squirrel, so I just told him that I'm going to take this issue up with corporate.
Unable to get a resolution with corporate via phone calls and emails, I just decided that enough was enough. I went down to the local courthouse in Brea, CA to file the paperwork needed to take Pep Boys to small claims court. I sued for the hours of work that I lost due to dealing with this issue, a new rim that they scratched in the process of removing my tire, as well as 2 new tires so that the tread levels match.
I get a call from corporate and they finally resolve my problem by settling with me out of court by cutting me a check. If you are getting jerked around by a company like I was with Pep Boys, as a consumer you definitely have the court system available to help you resolve your issues.

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Comments

Hi Mo, After Pep Boys corporate was served court papers via certified mail, it took about 2 weeks to receive the check.
ConsumerPete on 9/25/14
I am in the process of possibly suing pep boys in Anaheim for damaging my car door. I had to have the drivers side door handle replaced and they not only damaged my car door by prying the panel off with what I can assume was a crow bar, but they broke the panel as well. Not to mention the panel was not even properly put back on, it was falling off and I had to take it down there another time and it is STILL not fixed. I filed a claim and a very rude lady from the claims dept sent out an appraiser, who came out this morning. He said that they definitely damaged my door. How long did it take pep boys to cut you a check? I am not settling for anything less than a brand new door put on by the dealer. I hate this place!!
Mo on 9/24/14
Believe me, I wouldn't go back there for FREE!!! 3!!! TIMES!!! they messed up a serpentine belt!!!!
Patti on 9/9/11
What kind of mechanics does Pep Boys have? Did they just finish the Mickey Mouse school of Auto Mechanics? I had my rear and front brakes done on my Dodge Caravan 2009. I rented a car. The next day after picking up my Dodge, I noticed the left rear wheel was "smoking" and had the most noxious burning smell. Had to return the Dodge to Pep Boys and I had to rent a car for another day! Pep Boys didn't even fuss up to what happened to the car. I was too quick to give the customer service the highest marks in the customer survey (this was before the problem occurred)
Sherry on 9/6/11
I would document everything that happened and call corporate. If you have a Camry, I cam recommend the shop that I now take my car to in Lake Forest.
ConsumerPete on 6/28/11
I just took my daughter's toyota camry in for a routine tune-up. It was working perfectly well before we took it in. When we left, her car is running rough, smells horribly, and is getting terrible gas mileage. We called, and they want to charge us $89 to check it out....now way will I let them touch the car again.......I am going to the BBB immediately.
Pam on 6/27/11
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I just took my daughter's toyota camry in for a routine tune-up. It was working perfectly well before we took it in. When we left, her car is running rough, smells horribly, and is getting terrible gas mileage. We called, and they want to charge us $89 to check it out....now way will I let them touch the car again.......I am going to the BBB immediately.
By Pam on 6/27/11