Pep Boys in Anaheim Hills California

You would think that Pep Boys couldn't screw up something so easy as removing a nail in a tire and plugging it up, right?
Long story short, I dropped off a tire at the Pep Boys to have a nail removed. A couple hours later I was notified via a phone call that there was an "issue" with my tire and that it was not repairable -- I figured that the nail was too close to the edge of the tire and that repairing it would be a safety hazard.
After heading back to the store and waiting, I see that these bozos at Pep Boys had accomplished to rip the tire bead off my freakin tire and on top of this crap, I was told to my face that I brought in the tire like this!! I knew that the guy I was talking to had the brain of a squirrel, so I just told him that I'm going to take this issue up with corporate.
Unable to get a resolution with corporate via phone calls and emails, I just decided that enough was enough. I went down to the local courthouse in Brea, CA to file the paperwork needed to take Pep Boys to small claims court. I sued for the hours of work that I lost due to dealing with this issue, a new rim that they scratched in the process of removing my tire, as well as 2 new tires so that the tread levels match.
I get a call from corporate and they finally resolve my problem by settling with me out of court by cutting me a check. If you are getting jerked around by a company like I was with Pep Boys, as a consumer you definitely have the court system available to help you resolve your issues.

Leave a Comment

Featured Comment
I just took my daughter's toyota camry in for a routine tune-up. It was working perfectly well before we took it in. When we left, her car is running rough, smells horribly, and is getting terrible gas mileage. We called, and they want to charge us $89 to check it way will I let them touch the car again.......I am going to the BBB immediately.