SwitchEasy iPhone 5 Nude Case Review

Case came lightly scratched (all plastic case products I've ordered are), no biggie. I inserted the iPhone into the case, left side first (volume buttons side) and moved the rest of the case into place. The volume buttons didn't work. Pressing the volume decrease button held the button down indefinitely and the increase volume button was unresponsive.
I owned a SwitchEasy case for my 3GS back in the day, but I don't think I'm going purchase any of their products going on forward, not because their products are defective, but due to their restrictive return/exchange policy.
Return Policy
SwitchEasy™ will accept returns of our products in their original packaging. If you wish to return a product and receive a new one, please send it to us with the original sales receipt. SwitchEasy™ will accept returns on items that under the following conditions:
Returning a Defective Product under the Manufacturer's Warranty
Returning a Product Damaged in Shipping
Ordered the wrong item
Occasionally a product will get damaged in shipping. If this has happened to your order, please contact http://www.switcheasy.com/contact.php. We will assist you in filing the claim with the shipper who shipped your order. To expedite the process, please keep the item in its original packaging.

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